Return & Refund Policy

At TREZA CARE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a clear and simple return and refund process.

Returns

1. Eligibility for Returns

   • Products can be returned within 7 days of delivery.
   • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

   • Products that have been opened, used, or damaged after delivery.
   • Items purchased under sale or promotional offers.

3. Return Process

   • To initiate a return, email us at support@trezacare.com or contact our customer support team.
   • Provide your order details, receipt, and reason for the return.
   • Once approved, you will receive instructions for returning the product.

4. Return Shipping Costs

   • The customer is responsible for the shipping costs associated with returning the item.
   • Shipping costs are non-refundable.

Refunds

1. Refund Approval

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7-10 business days.

2. Mode of Refund

   • Refunds will be credited back to your original method of payment.
   • If the payment was made via cash on delivery (COD), refunds will be issued as a bank transfer or store credit.

3. Partial Refunds

   • In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is missing parts).

Exchanges

• Products can only be exchanged if they are defective or damaged.
• To request an exchange, contact us at support@trezacare.com within 7 days of delivery.

Cancellations

• Orders can be canceled before they are shipped.
• If an order is canceled after shipping, it will be treated as a return.