Shipping Policy
Shipping Policy - TREZA CARE
At TREZA CARE, we strive to deliver your favorite cosmetic products quickly and safely to your doorstep. Below are the details of our shipping policy:
Shipping Coverage
- We deliver across India to all major cities, towns, and PIN codes.
- International shipping is currently not available.
Shipping Charges
-
Standard Shipping
- Free shipping on orders above ₹499.
- A flat shipping fee of ₹50 applies to orders below ₹499.
-
Express Shipping (If applicable)
- Additional charges will apply for express delivery services.
- Pricing details will be displayed at checkout.
Order Processing Time
- Orders are processed and dispatched within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
- Metro Cities: 3-5 business days.
- Non-Metro Cities: 5-7 business days.
- Remote Areas: 7-10 business days.
Tracking Your Order
- Once your order is shipped, a tracking number will be sent to your registered email or mobile number.
- You can track your order via our courier partner’s website or contact our customer service for assistance.
Delivery Guidelines
- Please ensure the shipping address is entered correctly during checkout.
- If the delivery is missed, the courier service will make two additional attempts before returning the order to us.
Damaged or Missing Items
- If you receive a damaged package or notice items missing, please notify us within 48 hours of delivery by contacting our support team at support@trezacare.com.
- Provide your order number, receipt, and photos of the package for quick resolution.